Technical Account Manager

Department: Commercial & Partnerships

Employment Type: Full Time

Location: Cardiff

Description

What you'll be doing:

• Client Onboarding:
• Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by Confused.com solutions.
• Provide technical guidance and support during initial setup and integration.
• Conduct training sessions to educate clients on product functionality and best practices.
  
  
• Product Configuration and Support:
  • Configure and customise Insight by Confused.com products to meet specific client requirements.
  • Troubleshoot and resolve day-to-day technical issues reported by clients.
  • Provide timely and accurate responses to client inquiries related to product features, APIs, and data delivery.
    
    
• Account Management Collaboration:
  • Partner with Account Managers in pre-sales meetings to provide technical expertise and solution demonstrations.
  • Attend post-sales client meetings to address technical concerns and support ongoing product usage.
  • Contribute to client success plans by identifying technical opportunities to enhance their use of Insight by Confused.com solutions.
    
    
• Data Requests and Analysis Support:
  • Understand client data needs and translate them into custom data requests.
  • Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery.
  • Support Analysts in preparing and presenting data-driven insights to clients.

What we're looking for

• Proven experience in a technical support, implementation, or technical account management role.
• Comfortable with interrogating large data sets.
• Analytical mindset
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences.
• Strong customer service orientation and a passion for client success.
• Ability to work autonomously and prioritise and manage workload

• Knowledge of the the insurance industry and Insurance pricing
• Experience with ticketing systems (eg Devops, Jira) and data querying systems (eg SSMS, Databricks)
• Some understanding of data transfer mechanisms (eg SFTP, API)

What we offer

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Private medical cover, critical illness cover , dental plans and employee assistance programme
• Free gym access
• Employee discounts programme
• A healthy learning and training budget to support your development
• Electric vehicle and cycle to work schemes
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected