Technical Account Manager | Remote-First (UK)

Manchester base

£60,000 – £65,000

Love tech and people? Enjoy shaping customer environments while spotting opportunities to make things better, smarter, and more secure? This one’s for you.

We’re looking for an experienced Technical Account Manager (TAM) to sit at the intersection of service delivery, customer success, and technical pre-sales. You’ll be a trusted technical advisor to our customers, owning relationships, improving environments, and helping accounts grow.

What you’ll be doing

• Own the technical relationship for a portfolio of customers
• Act as the primary technical point of contact, building long-term trusted partnerships
• Ensure services are delivered in line with SLAs and best practices
• Proactively review customer environments, recommending optimisations, improvements & risk mitigation
• Lead service reviews, roadmap discussions, and strategic planning sessions

☁️ Technical advisory & delivery

• Maintain a deep understanding of each customer’s IT environment
• Translate business needs into practical, scalable technical solutions
• Work closely with engineering and service teams to ensure quality delivery
• Provide hands-on expertise across Microsoft 365 (essential) and cloud platforms

Account growth & pre-sales

• Identify opportunities to enhance and expand existing solutions (security, cloud, productivity, licensing)
• Present technical recommendations in a clear, commercial way
• Support sales with renewals, upgrades, and expansions
• Join pre-sales meetings, lead technical discovery, and shape solution designs

What you’ll bring

• Strong experience working in an MSP or IT services environment
• Deep hands-on knowledge of Microsoft 365, including:
• Entra ID (Azure AD)
• Exchange Online
• SharePoint / OneDrive
• Teams
• Security & compliance features
• Solid understanding of modern infrastructure, identity, security & networking
• Confident, customer-facing communicator who can translate tech into value
• Commercial mindset with an eye for value-add opportunities

⭐ Nice to have

• AWS experience (architecture or customer workloads)
• Azure, hybrid or multi-cloud exposure
• Pre-sales or solution design experience
• Microsoft / AWS certifications

Why join?

• Remote-first working with flexibility
• Competitive salary £60k–£65k
• Exposure to a broad range of technologies and customers
• Supportive, collaborative culture with real career progression

Sound like your next move? Apply now or drop me a message to find out more.