Are you an experienced workshop leader with a passion for technology, process excellence, and developing high-performing teams? We're looking for a Technical & Production Manager to oversee the daily operations of our busy service centre, specialising in the repair and refurbishment of payment terminals, barcode scanners, mobile devices, communication devices, POS systems, laptops, and associated tech . This is a hands-on, fast-paced role where you'll combine strong technical understanding with operational leadership, workflow management, and a continuous-improvement mindset. You'll ensure our technicians deliver outstanding quality, rapid turnaround times, and exceptional customer satisfaction - every time.

What You'll Be Doing

?? Workshop & Technical Management

Oversee all day-to-day workshop operations and ensure timely, high-quality device repairs. Plan and manage repair & refurbishment workflows, resources, and parts logistics to meet SLAs and reduce turnaround times. Lead troubleshooting and root cause analysis on complex technical issues. Implement and optimise best practices for diagnostics, repairs, testing, and quality control. Manage technical stock and ensure accurate system records. Ensure full adherence to technical standards, processes, and compliance requirements. Drive a culture of continuous improve...