Technical Customer Service Advisor

2 Days Old

Heating & Plumbing | E-commerce £28,000 pa | Hybrid (3 days WFH) At UK Radiators, we help customers choose the right radiators, valves and heating accessories. Customers contact us when accuracy and honest practical advice matter. Many of our customers are mid-project and need clear, technically sound guidance , not scripted responses. Were looking for a technically minded Customer Service Advisor - someone who enjoys understanding how things work and can confidently explain technical details in plain English. If you enjoy understanding how products work - and helping customers get it right the first time - wed like to hear from you. This is not a typical call-centre role. Its about technical confidence, judgement and customer reassurance . What the role involves Handling phone calls, AI-escalated live chats, customer emails Supporting customers with: radiator selection and sizing heat output considerations valve and system compatibility delivery, returns and installation-related queries Applying judgement when AI or system responses dont fully fit the situation Spotting potential issu...
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Location:
Colchester
Salary:
£28,000
Job Type:
FullTime
Category:
Customer Service & Support

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