Technical Customer Services Manager - UK & Ireland
New Yesterday
- Technical Customer Services Manager - UK & Ireland
- UK (with travel across UK & Ireland)
- Lead, coach, and develop a regional Technical Services team
- Define and execute the regional technical services strategy
- Drive operational efficiency, continuous improvement, and service excellence
- Manage departmental budgets and resource planning
- Oversee technical training programmes, including management of a dedicated training centre in Rugby
- Manage dealer and fleet audit programmes, technical inspections, and service-level consultations
- Oversee warranty processes in line with UK legislation, industry codes, and corporate compliance standards
- Ensure full alignment with relevant regulatory and safety requirements
- Monitor product performance data and provide technical insight to cross-functional stakeholders
- Act as the primary regional technical authority
- Support Sales, Marketing, and R&D with technical expertise
- Represent the organisation with industry associations, regulatory bodies, and media where required
- Develop technical communications including bulletins, service guidelines, and digital tools
- Support implementation of digital solutions and technical systems
- Benchmark service performance against competitors and industry standards
- Identify opportunities for value creation and service enhancement
- HND, Degree, or equivalent experience in Mechanical Engineering or related discipline
- 10+ years' experience within Technical Services or a comparable technical leadership role
- Strong understanding of regulatory compliance, quality systems, and product lifecycle management
- Proven experience leading and developing high-performing teams
- Demonstrated ability to manage complex stakeholder environments
- Strong project and process management capability
- Excellent written and verbal communication skills
- Location:
- Rugby
- Job Type:
- FullTime
- Category:
- Call Centre / Customerservice
