Technical Helpdesk Engineer (Lifts)

66 Days Old

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. This role is going to cover Dublin and surroundings .
Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organisation. Technical Helpdesk Engineer is typically involved in call out resolution and in complex technical issues resolution, when a Service engineer does not succeed in solving technical problems.
Key accountabilities at the role:
Provide remote and on site technical support for Service engineers

Help in spare part identification

Support in proximity stock definition for new lifts in service

Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs

Create and process cases in Technical helpdesk tool, prepare quality reports after remote support and/or site visits

Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract

Train local technicians during site visits and/or deliver scheduled training sessions

To qualify for this vacancy we would expect you to have:
Full electrical qualification

Experience of work with KONE and non-KONE equipment

Good technical understanding of products and service solutions

Connect Union card

Excellent health and safety knowledge

Good team player

Strong customer skills

Good written and spoken English

We offer a range of fantastic benefits to our Engineers including:
Excellent salary depending on skills, experience and qualification

Company Pension Scheme

Use of a KONE van

Strong and clear progression programmes, so that you can reach your full potential

Trainings - KONE have a learning tool that allows you to apply for various courses that can increase your knowledge and progression potential

This role is not eligible for visa sponsorship.

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Location:
Alness
Salary:
not provided
Job Type:
FullTime
Category:
Engineering;IT

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