Technical Repair Assessor

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We're looking for an experienced, time-served Motor Technician to step into a Repair Assessor role and bring their technical expertise into a fast-paced, customer-focused environment.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
This is a great opportunity for someone who understands vehicle repairs inside out and is ready to take the next step in their career. You'll be moving away from the tools and into a position where your judgement, knowledge, and decision-making really make an impact.
You'll be responsible for reviewing repair requests, validating claims against warranty policies, and ensuring every outcome is fair, accurate, and clearly communicated. Alongside this, you'll work closely with repairers, Customer Service, and independent engineers to keep the repair journey running smoothly for our customers.
If you enjoy analysing problems, making informed decisions, and want a role with real progression opportunities, this could be a strong next move.

Responsibilities

Reviewing repair requests across warranty, cosmetic, tyre, and alloy claims
Assessing whether repairs are covered in line with policy terms and conditions
Analysing evidence such as images, diagnostics, and repairer reports
Validating repairs and making decisions on approvals, declines, or alternative solutions
Authorising smaller claims (up to £2,500) and managing approvals within agreed limits
Escalating higher-value or more complex cases where required
Interpreting warranty plans and determining claim eligibility
Ensuring all decisions align with technical criteria and policy coverage
Coordinating repairs and directing cases to the right repair partners
Working closely with repairers to resolve issues and avoid delays
Escalating concerns where repairs fall outside expected standards or timelines

About You

A time-served Motor Technician with strong hands-on experience
NVQ Level 3 (or equivalent) in Light Vehicle Maintenance and Repair or similar
Solid understanding of general mechanical repairs and diagnostics
Experience within a warranty environment is highly desirable
Someone confident assessing repairs and making decisions against policy terms
Strong attention to detail and analytical thinking
A clear communicator who can explain technical decisions to different audiences
A proactive, team-focused approach with a desire to progress

About Us

Subsidised Onsite Parking
A great working environment with free fruit and juice bars
Birthday off!
Onsite Gym
Free transport to and from Piccadilly Train station
Free Barista bar serving teas and coffees
Excellent career progression

CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.
As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. xbpsjku
Our values Passion, Ownership, Resilience and Togetherness define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you'll fit right in.

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Location:: Warrington
Job Type:: FullTime
Category:: Construction And Property

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