Our client, a specialist in secure government and defence communications, is seeking a Technical Service Manager to join their growing team. This is an exciting opportunity to take ownership of high-priority UK Government support cases, ensuring service excellence across satellite communications and secure infrastructure projects. The role is ideal for a tenacious and technically proficient individual with a strong background in defence communications, ideally with Royal Navy or MoD experience, and the ability to operate with autonomy and authority. Responsibilities: Manage all UK Government support cases across Commercial Satellite Communication Services (CSCS4) Liaise closely with MOD System Engineering and Project Teams to coordinate resolutions Lead internal multi-disciplinary resolver groups and brief senior management on support case status Oversee logistical and technical support planning for field service visits Manage commercial arrangements tied to support activity, including external MOD liaison Provide technical input and guidance to project and field engineering teams Create and maintain support documentation and improvement plans Track support trends and identify systemic issues or improvement areas Contribute to obsolescence and support-related minor project management Deliver training to first and second line teams and assist in onboarding of new engineers...