Technical Service Operations Manager £65,000 £75,000 + benefits Birmingham, West Midlands Hybrid working (2 days onsite) Were partnering with a growing, technology-led business to appoint a Technical Service Operations Manager responsible for ensuring operational performance and customer experience across a national service network . This is a hands-on role at the heart of service delivery, ideal for someone who thrives on improving processes, using data to drive decisions, and ensuring services are reliable, efficient, and customer-focused. The environment includes hardware and software-based infrastructure , including EV charging systems, where uptime and performance are critical. The Role You will take ownership of day-to-day service operations, with a strong focus on operational insight for service delivery . By turning data into actionable insight, youll improve performance, anticipate issues, and enhance the customer experience. Youll act as the bridge between customer-facing teams, technical functions, and external service partners, ensuring smooth issue resolution while leading a sma...