Technical Support Engineer

New Yesterday

Vickerstock are proud to be working in partnership with a leading manufacturing organisation to recruit a Technical Support Engineer to join their growing service team. This is an excellent opportunity for an experienced technical professional to play a key role in supporting customers and internal teams, providing expert guidance on products, parts, and systems within a fast-paced engineering environment. Technical Support Engineer The Role Provide technical support via phone and email, ensuring all queries are handled efficiently Deliver product familiarisation and technical system guidance to customers and stakeholders Interpret technical drawings and documentation to support fault finding and queries Produce and maintain accurate parts listings, BOMs, and technical records Support service and parts enquiries related to new contracts and tenders Ensure product manuals and technical documentation are up to date Log calls, identify trends, and highlight training needs What you will need to succeed 5+ years' experience in a manufacturing or technical environment Strong experience handling technical queries and supporting customers Ability to read and interpret engineering drawings Experience with parts listings, system classification, and BOMs Strong fault-finding and problem-solving ability Excellent communication skills with the ability to explain technical information clearly Highly organised with strong attention to detail Proficient in Microsoft Office Desirable Criteria HND in Engineering or similar qualification Experience using 2D/3D CAD systems Knowledge of vehicle systems, including control systems, chassis, powertrain, or driveline Familiarity with vehicle regulations Experience delivering technical or product training Working knowledge of Sage Line 500 What's in it for you? Opportunity to join a well-established and innovative manufacturer Varied and technically engaging role Supportive team environment with opportunities for development Exposure to cutting-edge products and systems To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Ruairi McCann, Recruitment Manager at Vickerstock Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence. Skills: Technical Support Engineer Manufacturing Parts
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Location:
Ballymena
Job Type:
FullTime
Category:
Engineering | Technician

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