The Company: Privately owned global technology platform working with universities and leading venues across the globe. Backed by a larger global leader in software solution growth. A market-leading solution with major growth plans over the next seven years.

The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over 80% of its target market!

Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on’ role!

This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team.

Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team!

The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module).

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