Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Technical Support Specialist Level I Department: Information Technology Headquarters: Northampton, MA Schedule: Monday-Friday, 9a-5p Salary: $20-$22/hr (Based on experience)

About ServiceNet ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. We work together to make a meaningful difference in the lives of others.

At ServiceNet, we know that reliable technology is the backbone of our mission. Our IT team ensures that every staff member has the tools, support, and secure systems they need to serve our communities effectively.

About the Role: Were looking for a Technical Support Specialist Level I who enjoys solving problems, supporting colleagues, and learning new technology skills. In this role, youll maintain and support our hardware, software, and networks across multiple locations in Western Massachusetts. Youll help staff get the most from their technology so they can focus on delivering exceptional care.

Key Responsibilities: Systems & Hardware Support

Maintain an inventory of agency hardware and software.

Install or assist in the installation of hardware and software.

Support and maintain all computer hardware, including troubleshooting and repairs.

Troubleshoot and support agency networks.

Staff Support & Training

Learn and support the software applications used in the agency.

Provide technical assistance to staff in computer, Internet, and email use.

Communicate professionally with clients, customers, co-workers, and supervisors.

Professional Growth & Teamwork

Maintain and upgrade skills to provide optimal service to the agencys IT infrastructure.

Contribute to a positive work atmosphere and collaborate with the IT team.

Perform other assignments as directed by the Director of Information Technology.

Minimum Requirements:

High school diploma or GED required.

Experience with PCs, peripherals, office applications, and Microsoft operating systems.

Ability to build, repair, and upgrade personal computer workstations.

Knowledge of various network protocols, environments, and hardware.

Strong diagnostic and problem-solving skills for software and hardware issues.

Ability to manage time, prioritize tasks, and work independently.

Valid drivers license and reliable transportation.

Physical ability to lift and carry computer equipment.

Perks & Benefits:

Mileage reimbursement

Generous paid time off

Comprehensive health & dental insurance

403(B) retirement plan with employer match

Paid life insurance & long-term coverage

Tuition assistance and advancement opportunities

A supportive culture built on teamwork and respect

Join Our IT Team. Apply now and put your skills to work keeping our systems reliable, our staff supported, and our mission moving forward. https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , , , or veteran status.