Technical Support Specialist (L3)

Worksop

Role Purpose

We're looking for a highly experienced 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. As the on-site IT representative at our Worksop factory, you'll play a critical role in ensuring the smooth operation of our IT systems, handling everything from routine issues to complex challenges. You'll also support projects and maintain strong relationships across the business.

Resolve incidents and service requests within agreed SLAs. Act as the on-site technical representative for IT. Drive best-in-class incident and request management. Maintain and upgrade infrastructure in line with manufacturer recommendations. Ensure compliance with IT security policies and change control processes. Collaborate across teams and liaise with third parties to optimise outsourced infrastructure. Document fixes, workarounds, and technical changes thoroughly. Travel to other sites as required.

What we need from you:

Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure. Extensive experience in 3rd line technical support. Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.

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