Based - Stoke based with travel to other sites as necessary

Permanent, Full Time

Role Purpose

Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Stoke factory with travel to other siteds as required. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. As the face of IT at our Stoke site you will sometimes be required to provide face to face IT support therefore excellent customer service is essential.

You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:

Resolve incidents and service requests within agreed SLAs. Act as the on-site technical representative for IT. Drive best-in-class...