Technical Support Specialist

12 Days Old

Start: 2 February 2026

End: 30 December 2026

Location: Farringdon, London (on‑site with some remote support)

We’re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services.

You’ll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you’ll be supported, trusted, and encouraged to contribute your ideas.

The Role

This is a hands-on technical support position providing both in-person and remote support to users across the business. You’ll be responsible for troubleshooting laptops, operating systems, software, printers, and mobile devices, as well as supporting user onboarding and offboarding.

A key part of the role involves proactively monitoring device health, identifying performance issues, and implementing solutions to improve system efficiency. You’ll also have the opportunity to streamline repetitive tasks through automation and make responsible use of AI tools to enhance support processes.

Key Responsibilities

Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices

Diagnose and resolve technical issues while providing excellent user education

Monitor device performance and address root causes of poor system health

Identify opportunities to automate repetitive tasks

Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles

Support onboarding and offboarding workflows

What We’re Looking For

Degree in Computer Science or equivalent experience (minimum 3 years in technical support)

Strong knowledge of Windows, macOS, and Office 365

Solid networking fundamentals

Experience with hardware/software installation and troubleshooting

Understanding of Active Directory

Mobile Device Management experience (Azure/Intune)

Awareness of ITIL practices

Excellent customer service skills

Strong problem-solving ability and organisational skills

If you’re a proactive, solutions-focused Technical Support Specialist who enjoys working in a supportive and forward-thinking environment, we’d love to hear from you
Apply
Location:
Farringdon
Salary:
£150 - £196 /day
Job Type:
FullTime
Category:
IT

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