Technical Support Team Leader

37 Days Old

Technical Support Team Leader Annual Salary: £45,000 - £50,000, dependent on experience Location: Hybrid - New Milton (4 days in office, 1 day work from home) Job Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across teams, and lead continuous improvement efforts - all while ensuring complex issues are resolved and SLAs are met. If you're passionate about delivering top-tier support and inspiring high-performing teams, we want to hear from you! Day-to-day of the role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively across teams, pr...
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Location:
New Milton
Salary:
£45,000 - £50,000
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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