Technical Team Manager £40000-48000 GBP Onsite WORKING Location: Bracknell, Central London, Greater London - United Kingdom Type: Permanent

Technical Team Manager - IT Service & Infrastructure Bracknell (Onsite) £40,000 - £48,000 + Bonus Security Clearance: Must be eligible for UK SC Clearance

A trusted technology and services organisation is seeking a Technical Team Manager to lead a multi-tiered IT support team covering 1st, 2nd, and 3rd Line support. This is a great opportunity to blend hands-on technical support with people management-delivering high-quality service across government and enterprise environments.

You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling.

What you'll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising w...