Jewellery Quarter Bullion – Technology & AI Director, Ecommerce

Location: Birmingham, Hybrid Working

Contract: Permanent, Full Time (37.5 hours per week)

Package & Benefits

• Competitive financial package including bonus and company car.

Hybrid working with regular presence required at our Birmingham Head Office; visa sponsorship is not available.

About Jewellery Quarter Bullion

Jewellery Quarter Bullion is a market-leading precious metals business trusted by thousands of customers across the UK and Europe to buy, sell, and store bullion securely. With over £350m annual turnover, our brands, including BullionByPost.co.uk and Gold.co.uk, dominate their markets.

We operate with the pace, ambition, and product-led mindset of a technology organisation. We build, run, and optimise our own infrastructure in-house to deliver performance and competitive advantage.

We are now building the next era of our growth, focused on deep data intelligence, AI innovation, and high-performance engineering.

Role Overview

This role exists to transform a high-traffic e-commerce environment through smarter engineering, automation, and AI.

You will define our technology strategy, lead and scale a high-performing engineering function, oversee our infrastructure architecture, and enable AI adoption across the full business lifecycle: pricing, customer acquisition, margin optimisation, fulfilment, fraud prevention, and beyond.

It is a hands-on strategic leadership position. You will write credible production code while also operating at board level, shaping business direction and unlocking innovation.

You will have access to cutting-edge compute through our sister company, Danucore, enabling model deployment and experimentation that competitors simply cannot match.

This is a rare opportunity to build, scale, and own technology in a profitable, ambitious organisation with significant investment backing and a clear growth mandate.

Key Responsibilities

• Own, deliver, and continuously evolve the company-wide technology roadmap
• Lead, mentor, and expand a high-performing engineering and infrastructure team
• Architect and run self-hosted, high-performance systems with resilience and security at the core
• Embed AI and automation into commercial operations end-to-end
• Drive data-led decision-making, margin optimisation, and customer lifetime value uplift
• Work closely with Danucore to leverage world-class GPU compute for ML workloads
• Introduce and scale engineering best practices, tooling, and delivery processes
• Influence executive decisions as a core member of the senior leadership team
• Represent technology externally with partners and vendors where required

Skills & Experience

• 7+ years in senior engineering and technology leadership roles
• Strong capability writing clean, production-ready Python
• Background in high-traffic e-commerce or environments with significant operational complexity
• Experience running and optimising self-hosted or hybrid infrastructure at scale
• Familiarity with AI/ML deployment, data engineering, and model lifecycle management
• Proven ability to link technology delivery to commercial outcomes
• Strong communicator with visible leadership presence

Why You’ll Love It Here

• A real ownership role where your work directly shapes company success
• A leadership team that views technology as the engine of growth, not a cost centre
• Direct access to cutting-edge AI compute for experimentation and commercial deployment
• A culture that values pace, innovation, clarity, and smart problem-solving
• The ability to build, not just manage, shipping technology that gives true competitive edge
• Working on both strategy and hands-on engineering in a business with scale and ambition

About You

• You are a builder at heart. You enjoy architecting systems, writing code that performs, and leading teams who take pride in what they deliver.
• You think commercially, design for scale, and believe that technology should automate, accelerate, and unlock new growth. AI excites you because of what it can achieve in the real world.
• You thrive in fast-paced environments, prefer solutions over theory, and lead from the front.

Ready to Apply?

If this role aligns with your experience and future aspirations, we would love to hear from you. Please submit your CV and a short introduction. We will contact shortlisted candidates to arrange an initial conversation.

Application Deadline: 23rd January 2026

At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds - you’re welcome here.