Job title: Technology Delivery Lead

Salary: £55,000 to £60,000 depending on experience

Location: Remote with occasional travel to London (approximately once per month) for team meetings

Hours: 35

Contract: Permanent

Applicants must have the legal right to work in the UK and currently reside within the United Kingdom.

United Response is seeking an experienced Technology Delivery Lead to support our Business Applications Department.

Key Purpose of the role of Technology Delivery Lead:

The Technology Delivery Lead is responsible for defining and scoping the end-to-end delivery of customer and business-focused technology solutions into the organisation. Works with the Technology, Change, and Data teams and the wider business to elicit and deliver meaningful, beneficial change at pace supported by high quality technology into United Response, working alongside operational teams.

The role holder captures and prioritise requirements and benefits, ensuring the experience of people we support and colleagues are a key focus. On a day-to-day basis the role will work closely with operational teams to elicit and refine ideas and requirements, liaising with technical teams and third-party partners to design solutions and working with stakeholders to progress changes through ideation, definition, build, testing, implementation, and review.

Our central support teams at United Response make sure that everyone who works here has the systems and information they need to fulfil their role, and feel motivated and supported as they do it.

To be considered for the role of Technology Delivery Lead, candidates must demonstrate the following essential skills and experience:

• Strong track record of working in a fast-paced technology change team to deliver high-quality results.
• Experience of developing and implementing continuous improvement with an agile approach.
• Experience of coaching, developing and inspiring colleagues to use technology to its full potential.
• Technical experience working in either a development or delivery environment in a hands-on role.
• Technical experience in application management, preferably with scripting, low code development and data.
• Experience of working across a complex organisation and managing conflicting priorities.
• Positive and enthusiastic, with a ‘can do’ attitude.
• Ability to communicate effectively in both verbal and written communication.
• Ability to develop and maintain strong internal and external relationships, with a commitment to developing a culture of openness and partnership.
• Excellent organisational skills and ability to maintain documentation and track work in defined processes and tools.
• Ability to anticipate issues and respond to unforeseen changes.
• Self-motivated and able to work with autonomy.

Do you want to be part of a community with shared goals and values?

Do you want to contribute to United Responses mission and Vision?

Do you want know your work is making a difference to someone’s life?

Then we want to hear from you.

In return, we will help you build a rewarding career along with the following benefits;

• Your wellbeing matters to us, so we provide 2 wellbeing days per year
• Enhanced company sick and maternity/paternity pay
• Access to Blue Light Discount Card and Costco membership*T&C’s apply
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program celebrates individuals and teams who go above and beyond in their work.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

United Response is not just a social care provider – we're a well-respected charity dedicated to championing the rights of people with learning disabilities, Autistic Peopleand those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to beCreative, Strong, Honest, Responsive, and United.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities includingguaranteeing an interview for disabled applicants who meet the minimum criteria.

This role is subject to a DBS check, the cost of which will be covered by United Response. Please be aware that we reserve the right to close this vacancy early should we receive a high volume of suitable applications. Early application is strongly encouraged.

Key Words;

Charity, Charity Jobs, United Response, Technology, Leader, Technology Delivery Lead, Technology lead