About UsCelebration of Life is a leading UK direct cremation and prepaid funeral plan provider. We are looking for an experienced Sales Manager to lead and develop our sales team, drive conversion performance, and ensure consistently high standards of customer care in a regulated environment.This role is suited to a manager who understands how to balance commercial performance with professionalism, empathy and ethical sales practices.The RoleYou will be responsible for the day-to-day leadership of the sales team, ensuring enquiries are handled promptly, conversations are high quality, and opportunities are progressed effectively.You will coach the team to build strong rapport, manage objections appropriately, and close sales without pressure. Where opportunities do not convert through standard sales activity, you will take a hands-on role in selected customer interactions to ensure every viable opportunity is fully explored and progressed appropriately.You will also oversee the controlled use of customer incentives and time-bound offers, applying sound judgement and ensuring alignment with internal policies.Key ResponsibilitiesLead, coach and performance-manage our B2C sales teamImprove conversion rates through better call quality, follow-up and sales disciplineTake direct ownership of selected customer interactions where additional senior involvement is requiredEnsure all viable opportunities are appropriately progressed and not left unresolvedMaintain clear oversight of incentives, approvals and sales conductReview call quality, sales outcomes and individual performance regularlySet clear expectations and address underperformance promptlyRecruit, onboard, and develop new sales talentWork closely with senior management to refine sales strategy and processesWhat Were Looking ForProven experience managing a B2C phone-based sales teamBackground in regulated, high-consideration or sensitive sales environmentsComfortable stepping into customer conversations to help conclude sales where appropriateTrack record of delivering sales results while maintaining high compliance standardsCommercially aware, with strong judgement and accountabilityHands-on leadership style with high standardsCalm, professional and customer-focusedExperience RequiredMinimum of 5 years experience with B2C telesalesAt least 2 years proven experience as a Sales ManagerWhat We Offer30 days paid holidayFree on-site parkingCompany sick pay after length of serviceWellbeing programCompetitive salary with attractive commission/bonus structureOpportunity to lead and shape a growing telesales functionSupportive leadership team and clear progression opportunitiesOngoing training and professional developmentCompany pensionScheduleMonday to Friday35 hours per weekJob Type: Full-timeWork Location: In person at Tamworth branchJBRP1_UKTJ