Temporary Accommodation Income Officer\nLocation: South East London\nType: Temporary (Ongoing)\nRate: £20 PAYE per hour\nSchedule: 2 days in the office, 3 days working from home\nHours: 35 hours\n\nSocial Housing Experience Required \n\nDaniel Owen are proud to be representing a well-known client based in the South East London area who are looking for a highly skilled Temporary Accommodation Income Officer to join their team\n\nKey Responsibilities - Temporary Accommodation Income Officer:\n\nEffectively manage a case load of rent accounts, ensuring rental income is maximised while supporting residents to sustain their tenancies.\n\nEngage proactively with residents via phone, home visits, and office interviews.\n\nProvide support to residents to maximise their income, ensuring they are not financially excluded.\n\nRepresent the organisation in possession proceedings at County Courts.\n\nMaintain accurate records of arrears recovery actions, complete legal documentation, and prepare reports to progress arrears cases.\n\nEnsure all arrears actions and documentation are completed within required timescales, adhering to income recovery policies and procedures.\n\nAttend evictions when required, conducting inventories of goods and arranging removals and storage.\n\nWork with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to resolve issues and prevent rent arrears.\n\nCollaborate with internal colleagues to resolve issues such as disrepair, succession, or abandonment of property, preventing further arrears.\n\nMeet individual performance targets related to income collection and customer service standards, working with colleagues to meet team targets