Job Title: Customer Support Advisor (Accommodation Services)

Location: Reading

Job Purpose:

This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes.

Key Accountabilities:

* Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation.

* Serve as the first point of contact for resident enquiries via phone, email, and in person.

* Advise on accommodation options and guide prospective residents through the application process.

* Assist with move-in and move-out procedures, including compliance checks and financial transactions.

* Maintain high service standards by addressing resident concerns promptly and escalating issues as needed.

* Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy.

* Manage room bookings and maintain accurate occupancy records.

* Process and track maintenance requests, coordinating with contractors to ensure timely resolutions.

* Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations...