Location: Aberdeen (Office-based) Pay: £13.50 per hour + holiday pay accrual Duration: 2 months with possibility of extension Hours: 37.5 hours per week - Monday to Friday - 9am - 5pm Requirement: Valid DBS certificate Start: Immediate availability essentialAbout the Role We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.What You'll Be DoingGreeting and assisting customers throughout the application processSupporting applicants with completing and checking formsCollecting biometric data and required documentationFollowing structured administrative and filing proceduresUsing a computer-based system to guide workflowHandling customer queries and complaints with diplomacy and confidence What We're Looking ForYou'll thrive in this role if you have:Proven experience in a customer-facing roleThe ability to stay calm and professional under pressureA can-do attitude and willingness to go the extra mileExperience working in a fast-paced, collaborative environmentStrong communication skills and a patient, supportive approachA valid DBS certificate is required as part of the screening process.Interested? Please get in touch as soon as possible for more information. You'll be joining a supportive, hardworking, and friendly team.Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.Love Success is proud to serve as an Employment Agency for this vacancy.JBRP1_UKTJ