temporary-customer-service-advisor
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We are currently recruiting for a temporary Customer Service Advisor to join a fast-paced and supportive team within the Stoke-on-Trent area. This is a short-term temporary assignment lasting approximately 6 weeks, starting in early May 2026.
You will be responsible for delivering a high standard of customer service, handling a variety of customer queries, and ensuring a positive customer experience at all times. The role requires strong communication skills, attention to detail, and the ability to work efficiently both independently and as part of a team.
Key Responsibilities of this Temporary Customer Service Advisor role:
- Handling inbound customer queries via phone, email, or other communication channels
- Providing accurate information and resolving issues in a timely manner
- Maintaining high levels of customer satisfaction
- Logging and updating customer information on internal systems
- Working collaboratively with colleagues in a fast-paced environment
- Following company procedures and service standards
This role operates on a rotational shift pattern, Monday to Friday:
- 06:00 – 14:00 (Early Shift)
- 08:00 – 16:00 (Day Shift)
- 10:00 – 18:00 (Late Shift)
- Week 1: Early shifts (06:00 – 14:00)
- Week 2: Day shifts (08:00 – 16:00)
- Week 3: Late shifts (10:00 – 18:00)
- Pattern then repeats on a rolling basis
- Previous experience in a customer service or call centre environment
- Strong verbal and written communication skills
- Ability to work under pressure in a fast-paced setting
- Good IT skills and ability to learn new systems quickly
- Reliable, punctual, and team-oriented approach
- Temporary contract of approximately 6 weeks
- Full-time Monday to Friday working pattern
- Rotational shifts as outlined above
- Location: Stoke-on-Trent
- Location:
- Stoke-On-Trent
- Salary:
- £13.21 per hour
- Job Type:
- FullTime