Tenancy Enforcement Officer
New Today
Location: South East London
Contract: 3 Months (Ongoing)
Rate: £24 per hour (Umbrella)
Working Pattern:
- Office-based initially (5 days per week for training)
- Hybrid thereafter (minimum 3 days in the office)
You will play a key role in delivering a high-quality, customer-focused housing management service, helping to sustain tenancies and prevent issues from escalating.
Key Responsibilities
- Take a proactive approach to managing new tenancies, including early engagement and intervention
- Support tenant move-ins, carrying out tenancy audits and property visits
- Manage introductory tenancies and ensure compliance with tenancy agreements
- Investigate and manage anti-social behaviour (ASB) cases, taking enforcement action where necessary
- Maintain a visible presence across multiple sites, supporting residents and communities
- Manage tenancy and neighbourhood issues across a designated patch
- Work independently, including lone working, home visits, and site visits
- Experience in tenancy enforcement or housing management within a local xrlawcv authority or housing association
- Strong experience managing ASB cases and working with complex or vulnerable tenants
- Excellent customer service and communication skills
- Ability to manage a varied caseload in a fast-paced environment
- Proactive, resilient, and able to work under pressure
- Strong organisational skills and ability to prioritise workload effectively
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
- Location:
- London
- Salary:
- £24 per hour
- Job Type:
- FullTime
- Category:
- Public Sector And Government