Tenant Liaison Manager - West Midlands £35K - £48K Our client is a leading PFI investor with a large portfolio of property looking to recruit a Tenant Liaison Manager to support the portfolio manager with the development and maintenance of positive tenant relations. On offer is a salary of £35K - £48K, pension and a highly regarded supportive team who are committed to developing their own people. Main responsibilities: Act as main point of contact for the tenants, dealing with day to day queries, resolving issues and escalating as appropriate. Arrange and chair tenant meetings, providing feedback and taking ownership of action points. Compiling regular management reports Co-ordinate tenant requests, tracking variation consents and liaise with the CRM/SORM Coordinate and support tenants with new work requests, assisting them with the approvals process Manage room bookings Ownership of the administration of the tenant and site user feedback surveys Responsibility for the maintenance of the site handbooks Record, monitor and reduce any health and safety risks in the site. Education and skills: 2 years experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above). Excell...