Tenant Liaison Officer

New Yesterday

Tenant Liaison Officer / Refurbishment Coordinator Buxton, Derbyshire
Social Housing Planned Works
Full Time | Temporary Ongoing
Are you currently working within social housing refurbishment or planned works and enjoy dealing with residents?
We are working with a well-established contractor delivering planned improvement works across social housing properties in Buxton and the wider High Peak area. Due to continued growth, we are looking to appoint either an experienced Tenant Liaison Officer or someone from a refurbishment/site background who is confident liaising with tenants and managing the customer journey.
This is a fantastic opportunity for someone working as a Site Administrator, Assistant Site Manager, Supervisor, or Project Coordinator who naturally takes ownership of resident communication and is looking to develop further within a customer-focused role.
The Role You will act as the key link between residents, site teams and the client, ensuring works are delivered smoothly with minimal disruption.
Works may include:
Kitchen and bathroom replacements

Roofing works

Window and door installations

Heating upgrades

External and internal refurbishment programmes

Key responsibilities:
Conducting pre-start visits with tenants

Explaining the scope and duration of works

Managing access arrangements

Supporting vulnerable residents

Handling queries and resolving issues promptly

Coordinating closely with site managers and operatives

Monitoring customer satisfaction and feedback

Reducing complaints and no-access cases

About You We are keen to speak with individuals who:
Have experience within social housing refurbishment or planned maintenance

Have strong communication skills and are comfortable dealing directly with tenants

Are organised, proactive and solution-focused

Understand the importance of customer care in occupied properties

Hold a full UK driving licence

Previous experience as a Tenant Liaison Officer or Resident Liaison Officer is advantageous but not essential the right attitude and customer-focused approach are key.
We can offer a great place to work with opportunity for progression, as well as local immediate work.
Apply now or get in touch for a confidential discussion.

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Location:
Buxton
Salary:
£30,000
Job Type:
FullTime
Category:
Social Care

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