Tenant Liaison Officer - Grimsby - Housing / Property sector Your new companyA leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26.Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required. Your new roleAs a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration dutiesWhat you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent ...