TikTok Shop UK - EMEA Operations & Escalation Specialists

New Yesterday

This role sits at the heart of TikToks e-commerce engine. Youll own complex seller issues, work across governance and logistics teams, and play a key role in keeping the marketplace running smoothly as TikTok Shop scales across EMEA.
Its a hands-on operations role with real responsibility from day one. Youll be trusted to make decisions, manage escalations end to end, and apply sound judgement in fast-moving situations.
About TikTok
TikTok is one of the worlds fastest-growing platforms, reshaping how people discover content, creators build audiences, and brands sell online.
TikTok Shop brings commerce directly into the app, blending content, community, and conversion. Behind the scenes, strong operations and governance teams ensure sellers, creators, and customers have a reliable and trustworthy experience at scale.
This team plays a critical role in that.
Responsibilities
Youll act as the bridge between governance, logistics, and wider operational teams across EMEA.
Key responsibilities include:
Owning and resolving complex seller issues and escalations from start to finish
Acting as a key escalation point between governance and logistics teams
Managing and prioritising tickets, applying strong business context and judgement
Working closely with cross-functional teams to unblock issues quickly
Monitoring performance metrics such as SLA, resolution times, and quality indicators
Identifying repeat issues and contributing to process improvements
Supporting the smooth expansion of TikTok Shop across EMEA markets
Escalating high-risk or sensitive cases clearly and decisively when needed
This is a role for someone who likes ownership, structure, and solving problems properly, not passing them on.
Qualifications
Were open on background, but youll likely bring:
At least 1 year of experience in operations, support, escalations, or platform environments
Experience handling tickets, cases, or complex issues under pressure
Confidence working with data, metrics, and basic reporting
Strong attention to detail and follow-through
Clear written and verbal communication skills
Comfort working across teams and time zones
Experience from tech platforms, marketplaces, or large digital businesses is a strong plus.
Additional European languages are helpful but not required.
Why TikTok?
Work on a product used by millions across EMEA
High visibility role with real operational impact
Exposure to how a global marketplace scales at speed
Strong learning curve across governance, logistics, and platform operations
Join a growing team where ownership and good judgement are genuinely valued
This is a solid step for someone looking to build long-term operations experience inside a top-tier global tech company.

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Location:
City Of London
Salary:
not provided
Job Type:
FullTime
Category:
Consulting;Consulting;Marketing

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