Freightserve recruitment are looking for a Time Critical 4 days on 4 days off Coordinator for a well established Freight Forwarder. The company is based in the Heathrow area. Job Description:- The role requires a proactive and detail-oriented professional with a deep understanding of Time-Critical logistics and a track record of successfully managing both operations and customer service aspects. The Operations and Customer Service Representative in Time-Critical Logistics is a key role responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. Key Responsibilities:- · Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments. · Implement and refine operational processes to enhance efficiency and reduce turnaround times. · Collaborate with cross-functional teams to streamline workflows and resolve operational challenges. · Utilize data analysis to identify trends and areas for improvement in the logistics process. · Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly. · Proactively communicate with customers to manage expectations and provide real-time updates on shipments. · ...