Trade Floor Support Analyst – Front Office

London - 5 Days in the Office

We’re working with a dynamic brokerage at the heart of global markets looking to hire a Trade Floor Support Analyst to join their front office technology team.

You’ll be embedded directly on the trading floor, supporting brokers and traders across Listed Derivatives, FX, Swaps and Bonds where speed, accuracy and uptime are critical.

The Role:

You’ll act as the first line of defence for the trading desk, ensuring seamless operation of trading systems, connectivity, and desktop infrastructure in a fast-paced, revenue-generating environment.

From resolving live trading issues to supporting FIX connectivity and electronic platforms, your work will have a direct impact on trading activity.

Key Responsibilities

• Provide real-time support on the trading floor, troubleshooting issues under pressure
• Support front office platforms including Fidessa, Bloomberg and in-house trading systems
• Monitor and support FIX order flow and connectivity across trading systems
• Diagnose and resolve issues impacting order execution, pricing, and market connectivity
• Work closely with traders, brokers, and external vendors to resolve incidents quickly
• Support dealer boards, voice systems, and trading desktops
• Assist with system enhancements, releases, and trading platform integrations
• Contribute to high-availability environments and disaster recovery readiness

What We’re Looking For

• Experience in a trade floor / front office support environment
• Strong understanding of electronic trading workflows
• Exposure to FIX protocol and order lifecycle
• Knowledge of market data and trading platforms (e.g. Bloomberg, Fidessa)
• Solid technical foundation across Windows, networking (TCP/IP), and infrastructure
• Ability to operate calmly in high-pressure, time-critical situations

Why Join?

• Work directly with front office revenue-generating teams
• Gain hands-on exposure to multi-asset trading environments
• Be part of a highly visible role with real impact on trading activity
• Opportunity to grow within the team and business