Trainee Service Advisor

12 Days Old

A new opportunity has arisen to join our Service team at our Sandown Van Centre as a Trainee Service Advisor. The purpose of this role is to train and develop to have a depth and breadth of knowledge, skills and experience as a Service Advisor.

Main Duties will include training and development to work towards
To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
To hand over and receive back any loan vehicle according to the published procedure.
To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
Responsible for managing own WIP
To ensure accurate data collection and corrections if needed, including GDPR preferences
To ensure that requested work is completed on time and to the expected standards.
To ensure all customers vehicles are washed and vacuumed.
To ensure that invoicing is accurate and completed on time.
To ensure that job extensions are properly authorised and processed.
To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Requirements
Candidates must have a full driving licence
English and Maths (Grade C/level 4 and above)
Experience in a customer facing role
Demonstrate the ability to follow established procedures and guidelines to ensure consistency and accuracy in your work.

Hours of work: 45 hours per week
Week 1: Monday to Friday 07.00 17.00 (with one-hour unpaid lunch)
Week 2: Monday to Friday 08.30 18.30 (with one-hour unpaid lunch)
Saturdays 08:00-13:00 on a rota basis will be required to be paid as overtime

TPBN1_UKTJ
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Location:
Poole
Salary:
£12.21 per hour Increasing to £12.71 per hour as of £1 st April £2,026
Job Type:
FullTime
Category:
Customer Service

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