Training Operations Coordinator

3 Days Old

Training Operations Coordinator

Location: Hybrid working: 4 days in our Chiswick office and 1 day from home

Salary:  £32,000 - £35,000

Join The Coaching Academy as a Training Operations Coordinator

The Coaching Academy is the UK’s leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes.

We are a forward-thinking, fast-paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people-focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team.

About the Role

We are seeking a highly organised and detail-oriented Training Operations Coordinator to take operational ownership of our training programmes and course delivery.

We deliver structured online training programmes, with some in-person sessions, and this role is focused on ensuring every training programme is set up accurately, delivered efficiently and supported with excellent communication and service.

You will work closely with trainers, students and internal teams, building positive working relationships and providing a responsive, friendly and solutions-focused service. This role requires someone who enjoys structured, desk-based work, thrives on organisation and takes pride in creating smooth experiences for stakeholders and customers through strong processes and attention to detail.

The position sits at the heart of our training operations, combining careful planning, strong coordination and consistent operational control with a warm, professional approach to stakeholder support.

Key Responsibilities

Setting up all our online training events and workshops using our internal systems
Sending joining instructions and course communications to students
Coordinating schedules with trainers and the wider team
Build strong, professional relationships with trainers and maintain clear, proactive communication
Provide responsive, friendly and solution-focused customer service
Supporting the smooth day-to-day delivery of our training programmes
Managing student and delegate enquiries via email and telephone
Maintaining accurate student and course records
Providing administrative support to ensure a professional experience for prospects, students and our graduates
Producing weekly and monthly operational reports to support planning and improvement
Experience

We are looking for someone who has:

Experience working in a process-driven administrative, coordination or operations role
Strong customer service experience, providing professional and friendly support to internal and external stakeholders
Experience using Zoom or similar platform for scheduling and managing volume events/meetings
Experience building trusted working relationships with trainers, colleagues or clients
Strong systems experience, comfortable working across CRM platforms, scheduling tools or databases
Experience managing detailed processes with a high level of accuracy
Experience producing reports and using data to improve service delivery
Clear and confident communication skills, both written and verbal
About You

This role will suit someone who is:

Process-driven and detail-focused
Highly organised and comfortable managing multiple concurrent programmes
Warm, professional and relationship-oriented
Proactive and solutions-focused
Calm under pressure and deadline-driven
Confident working with systems and structured workflows
Comfortable working independently while contributing positively to a small team
Ideally an interest in learning or personal development
Salary & Benefits

Salary: £32-35k
Full-time:  37.5 hours, Monday to Friday 9.00am to 5.30pm
Hybrid working: 4 days in our Chiswick office and 1 day from home
Holiday: 20 days holiday plus public holidays
Company pension scheme
Employee Assistance Programme
Access to TCA coaching and personal development training courses
At The Coaching Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute.

To Apply

If you feel you are a suitable candidate and would like to work for The Coaching Academy, please don’t hesitate to apply
Apply
Location:
Chiswick
Salary:
£32,000 - £35,000 /annum
Job Type:
FullTime
Category:
Education

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