The successful candidate will play a key role in motivating the team, optimising operational efficiency, and supporting a culture of continuous improvement. Proactively manage and motivate the team during shifts, driving engagement and high performance.

Investigate all quality logs thoroughly, identifying root causes and implementing corrective actions to prevent recurrence.

Process and manage claims relating to transport providers efficiently.

Promote a strong culture of excellent customer service, ensuring a 'right first time' approach.

Ensure full compliance with company and customer procedures, particularly regarding Health & Safety standards.

Monitor and enforce adherence to operational processes and procedures across the department.

Plan and manage staffing levels, including recruitment and coordination with agencies, to meet performance targets.

Drive employee engagement through regular 1-2-1s, devel...