Transport Operations Manager

Salary: £55,000k

Type: Full time permanent

Location: Location: North West – M6 – M62 - Warrington

Sector: Intermodal & UK Road – FMCG

This is an excellent opportunity to join a global organisation in a Transport Operation Manager appointment. You will have responsibly for several large client contracts ensuring all KPI’s are achieved + be the main point of contact for your customers, providing support to UK road, Sea & Rail freight throughout the UK / European region.

Key Areas: -

• CPC qualification

• Leadership, People & fleet Management

• Customer Service / Client Management

• P&L – commercials – contract management - contract growth

• Data, Power BI, Optimization of assets

The key responsibilities: -

• Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.

• Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management

• Driver Management - effective performance management, coach & support

• Manage MPG performance and driving efficiency records, implement improvement actions where required.

• Responsibility for your fleet WTD & Tachograph Infringements.

• Manage health & safety investigations

• Monitor and review fleet ensuring vehicle maintenance is planned effectively

• Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI’s are prepared and targets for performance reviews are met.

• Act as main point of contact on a national level to develop and exceed customer expectations.

• Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers.

• Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.

• Manage internal and external customer service against a standard set of KPIs & budgets

• Adherence to all maintenance related activity working closely with the operations team to achieve full compliance

Person Specification: -

· Previous experience of working within a supply chain logistics environment

· Previous experience of FMCG multi customer operation

· Good analytical and numerical skills

· Good knowledge of Microsoft / Excel applications