Transport Operations Manager

Cardiff

Permanent

We are currently working in partnership with a leading national logistics organisation who are looking to appoint a Transport Operations Manager to be based onsite with a key customer. This is a highly visible, customer-facing role where you will act as the operational lead on site, managing day-to-day transport activity.

The Role

As Transport Operations Manager, you will be responsible for overseeing onsite transport operations, managing a small team of drivers and an administrator, and ensuring the smooth delivery of goods via both internal and subcontracted fleets. This role is heavily focused on customer relationship management, requiring strong communication skills and the ability to manage issues in real-time while maintaining excellent service levels.

Transport Operations Manager Benefits

Salary of up to £45,000 depending on experience

Hours – Monday to Friday days, no weekends or bank holidays

25 days holiday + 8 bank holidays

No weekend or shift work – day-based role only

Holiday buy-back scheme (option to purchase up to 5 additional days)

Salary sacrifice car scheme

Cycle to work scheme

Stable, long-term opportunity with a leading logistics organisation

Duties and Responsibilities

Act as the onsite representative for the logistics provider, maintaining a professional and customer-focused presence at all times

Build and maintain strong, long-term relationships with the onsite customer and wider transport teams

Manage and oversee a small team of internal drivers, providing daily support, guidance, and communication

Act as the key point of contact for drivers throughout the day, ensuring clarity on routes, loads, and expectations

Manage an onsite Supervisor and Logistics Coordinator, supporting daily operational activities

Oversee and coordinate subcontractor transport providers, ensuring timely arrivals and departures, compliance with delivery requirements and accurate and complete documentation

Proactively manage and resolve any delivery or operational issues, ensuring minimal disruption to service

Handle all transport-related documentation, ensuring accuracy and compliance both pre- and post-delivery

Liaise with central planning teams (based at head office) to ensure alignment with operational execution

Continuously look for ways to improve service levels, efficiency, and customer satisfaction

Experience & Skills Required

Previous experience of working in a Senior Transport Operations / Transport Management role

Strong experience of managing drivers and subcontracted logistics providers

Proven ability to build and maintain strong customer relationships in a fast-paced environment

Experience working within a logistics, distribution, or supply chain environment

Excellent communication and problem-solving skills

Ability to manage multiple priorities and respond effectively to operational challenges

Strong attention to detail, particularly with transport documentation and compliance

Confident working in a highly visible, customer-facing role

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

IND1