Customer Service Advisor (French & English Speaking)Location: Hybrid - Head Office based in Canary Wharf, London Training: Fully office-based Salary: £12.79 per hour + benefits Hours: 40 hours per week (Monday-Friday 8am-7pm, Saturday 8am-6pm)Contract: Full Time, Temp to PermStart Date: 20th April 2026About the RoleWe are looking for an experienced and customer-focused Travel Sales & Customer Service Agent to join the team. Working on behalf and representing a well known organisation who provides holiday packages to customers across Europe via phone and online channels.This role is centred on supporting customers who are already interested in booking a holiday. You will respond to inbound enquiries, listen carefully to customer needs, and provide helpful, tailored recommendations to support them in finalising their booking. Using a consultative approach, you will guide customers through available options, booking processes and additional services, ensuring they feel informed, supported and confident in their choices, while delivering a high-quality customer experience.Fluency in French and English is essential.Key ResponsibilitiesSupport customers with inbound enquiries and guide them through the holiday booking processUnderstand customer preferences through thoughtful needs-based conversations and recommend suitable holiday optionsAssist customers in completing bookings and introduce relevant additional services or extended stays where appropriateManage booking confirmations, amendments and cancellations using the inhouse systemProvide follow-up support to customers where needed and assist with outbound activity during peak periodsRespond to customer enquiries via live chat, supporting website bookings and product queriesMaintain accurate and detailed records of customer interactions while following company procedures and guidelinesKey Competencies & ExperienceFluent in French and English (essential)Experience in a customer-focused role supporting enquiries, bookings or salesComfortable guiding customers through decision-making in a helpful and professional mannerStrong communication and interpersonal skills, with the ability to build rapport naturally over phone and online channelsAbility to work effectively in a structured, target-aware environmentProfessional, calm and resilient approach when supporting customersHigh attention to detail and ability to manage multiple systems and tasksGenuine interest in delivering positive and memorable customer experiencesBackground in travel, tourism or hospitalityFamiliarity with call centre environments and performance measuresJDRCCWe are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.JDR is acting as an Employment Business in relation to this vacancy.JBRP1_UKTJ