Description

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

As the Transformation Manager for Treasury Operations, you will be the lead for change within the department. This is a SME-led role designed to bridge the gap between daily front-to-back operations and long-term strategic development. You will own the transition from legacy infrastructure to modern, scalable platforms, ensuring that our Cash Management, FX, Derivatives, and Fixed Income processing remains efficient , with an effective control framework throughout the project lifecycle.

Responsibilities:

1. Project Leadership & SME Ownership

• Business Lead: Serve as the primary lead for Treasury transformation, collaborating with Project Managers to steer initiatives from conception to go-live. Collaborate with stakeholders across Treasury and Finance.
• End-to-End Lifecycle: Define business requirements (BRDs), build comprehensive test packs, and lead User Acceptance Testing (UAT) to ensure system integrity.
• System Migration: Analyse, plan and manage the decommissioning of legacy systems and the migration to new systems - primarily MP TMS.
• Strategic Planning: Identify key milestones and resource requirements while proactively managing the risk associated with migration and upgrades.

2. Process Engineering & Technology Integration

• Technical Collaboration: Partner with Engineering and IT teams to integrate advanced systems tools and process improvements that enhance the straight-through processing (STP) of the trade lifecycle.
• Continuous Improvement: Review and maintain control environment to identify issues, minimise operational risk and potential Operational errors.
• Control Frameworks: Assist in designing and implementing robust frameworks for new processes to ensure compliance with internal policy and regulatory standards.
• Escalation: Lead on resolution for project-level obstacles, reporting directly to the Head of Treasury Operations.

3. Stakeholder Management & Culture

• Communication: Maintain transparent, high-level communication channels with internal stakeholders and where necessary external banking partners/suppliers.
• Change: Foster a process improvement culture by providing coaching and hands-on training to the wider team to ensure adoption of new workflows and processes.

Requirements

Experience

• Treasury SME: Deep expertise in the trade lifecycle (Derivatives, Fixed Income, FX, and Collateral Management) within a UK Banking or Investment Banking environment.
• Transformation Track Record: Proven history of leading system migrations, requirements gathering, and post-implementation reviews.
• UAT : Vast experience building complex testing scripts and managing test execution phases.

Skills & Competencies

• Analytical Problem Solving: Ability to analyse operational bottlenecks and provide process improvement recommendations
• Adaptability: Responsive to changing regulatory landscapes and internal policy and priority demands .
• Leadership & Coaching: Capable of developing the professional competence of others during periods of transition.
• Time Management: Ability to balance high-priority ad-hoc requests with long-term project milestones.

Key Performance Indicators (KPIs)

• Project Delivery: Successful, on-time delivery of system upgrades with no business disruption.
• Efficiency Gains: Measurable reduction in manual workarounds and an increase in automated processing rates.
• Regulatory Alignment: Full adherence to risk standards and positive outcomes from internal/external audits.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.