Job Title: UX Researcher

Client Location: London - Hybrid 3 Days Onsite

Starting: 08/09/2025

Salary/Pay Rate: £40.38 p/h (£83.9K p/a pro rata)

Hours: Full-time

Duration: 8 month contract

Job Description:

We are seeking an experienced UX Researcher to join our Commerce organisation, working on innovative tools that help retail merchants manage and present their brand content to consumers. This role will focus on merchant and consumer experiences, shaping how brands are represented in search and commerce platforms.

You will work closely with a cross-functional team spanning London, Zurich, and the US, collaborating with product managers, designers, and engineers to deliver research that drives meaningful product and service improvements. This is an individual contributor role (no line management) with a strong emphasis on qualitative research, while also leveraging quantitative methods where appropriate.

Key Responsibilities

• Conduct end-to-end UX research for medium- to large-scale projects, with minimal oversight.
• Plan, design, and deliver research using a range of qualitative methods (e.g., interviews, usability testing, contextual inquiry) and lightweight quantitative methods (e.g., surveys in Qualtrics).
• Analyse and synthesise research findings into actionable insights that influence product direction.
• Collaborate with cross-functional partners to ensure user needs are understood and integrated into product strategy.
• Test and evaluate ideas, prototypes, and tools for both merchant and consumer audiences.
• Contextualise findings within the wider business and product ecosystem, differentiating between findings and insights.
• Present clear, impactful research communications to stakeholders, crafting compelling deliverables and presentations.
• Leverage AI tools in the research process, identifying strengths and gaps in current capabilities.
• Proactively manage priorities across projects to meet deadlines without compromising quality.

Skills & Experience Required

• 4+ years of professional UX research experience (open to more senior candidates).
• Proven ability to execute research independently from scoping to delivery.
• Strong qualitative research expertise; quantitative skills a plus.
• Experience with usability testing, user interviews, and lightweight surveying methodologies.
• Skilled in research synthesis and storytelling, translating insights into business and product impact.
• Proficiency with research tools and collaboration platforms (e.g., UserTesting, dscout, Qualtrics, Google Workspace).
• Big tech industry backgrounds are preferred. Business facing user environments as opposed to just consumer facing is preferred.
• Ability to work effectively in B2B, commerce, retail, or brand experience contexts (advantageous but not essential).
• Comfortable working across time zones with teams in multiple locations.
• Strong communication skills with the ability to gain stakeholder alignment.
• Familiarity with AI tooling in the research process (preferred).

Top 3 Competencies

1. Ability to execute thoughtfully.
2. Ability to execute independently.
3. Ability to deliver with impact in a timely fashion.

**This role is open for a limited time. Next steps will be shared with shortlisted candidates by Thursday August 14th. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process.