Vehicle Service Advisor

2 Days Old

The Role
We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team.
Youll organise vehicle bookings, keep customers informed, and make sure repairs and servicing run smoothly from start to finish.
This role suits someone who enjoys customer interaction but understands how a busy workshop operates.
What Youll Be Doing
Welcoming customers and discussing vehicle issues
Booking vehicles into the workshop system
Preparing service and repair estimates
Communicating with technicians about work required
Updating customers on progress and costs
Ordering parts when needed
Managing invoices, payments, and paperwork
Supporting warranty claims and service plans
Maintaining accurate customer records
Delivering excellent customer service at all times

What Were Looking For
Experience as a Service Advisor, Automotive Receptionist, or similar role
Good understanding of vehicle servicing and repairs
Strong customer service and communication skills
Organised and able to handle multiple jobs
Comfortable using workshop or DMS computer systems
Full UK driving licence preferred

Bonus Skills (Not Essential) Multi-brand vehicle experience
Warranty administration knowledge
Sales or upselling experience
Full system training provided.

TPBN1_UKTJ
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Location:
Burton-On-Trent
Salary:
£30,000
Job Type:
FullTime
Category:
Skilled Trades

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