Client Service Delivery Manager At BNY, our culture allows us to run our company better and enables employees growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. Were seeking a future team member for the role of Client Service Delivery Manager to join our Transfer Agency team. This role is located in Manchester, UK. In this role, youll make an impact in the following ways: Maintains the Transfer Agency Client relationship acting as their initial point of escalation Monitors day to day service delivery on behalf of your clients Monitors work metrics and standards. Resolves team issues as required. Resolves complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May use knowledge ...