Cactus Life Sciences is a non-traditional, fully integrated medical communication agency that blends science, technology, and strategic communications to deliver personalized, innovative solutions. Following strong growth, we are expanding our leadership team.

We are seeking a Vice President, Scientific Services who will play a pivotal leadership role in guiding the strategic direction and operational excellence of our scientific teams, ensuring the highest standards of scientific rigour and innovation across client accounts. This role supports organisational growth and exceptional client service in a dynamic, technology-driven environment.

Location: Remote, anywhere in the UK. You will be expected to travel based on business requirements or for company/team events.

Responsibilities

• Work as a senior leader within a global organization, collaborating across diverse service areas (including Global Capabilities Centers [GCC] and innovative service offerings) and drive organizational change while overseeing large, international teams
• Advance technological innovation by supporting the adoption and integration of AI-driven solutions and processes

• Ensure onboarding and training of new scientific team members is optimised in collaboration with all stakeholders
• Promote scientific rigour by assessing and evolving workforce capabilities to meet changing service needs and industry trends, including integration of AI/automation into ways-of-working
• Oversee and refine internal scientific processes to guarantee consistency and compliance across all accounts

• Play a leading role in performance management, talent development and retention across the organisation. This includes overseeing performance reviews, promotions, and workforce planning, while driving initiatives to enhance employee development, retention, and engagement

• Oversee short, medium, and long-term workload planning across accounts, proactively managing peaks, troughs, and unplanned demands. Ensure continuity during account changes, balancing priorities with client needs and project delivery volumes, as well as ensuring adherence to MSA terms
• Implementation, education, measurement and performance management of the scientific teams organisational KPIs & metrics such as capacity utilisation

• Lead the scientific setup of new account teams, embedding robust ways-of-working and representing the team during client pitches
• Work with senior leaders to define service evolution, costing models (particularly for new services such as those involving AI technologies), review MSA projects and annual Books of Work to ensure deliverables, timelines, and quality standards are accurately reflected
• Ensure adherence to client SOPs and KPI tracking, act as lead for escalations, and address account “hot spots” by mobilising the right talent or developing hiring plans as required

Qualifications And Prerequisites

• Advanced scientific degree (PhD, MD, or PharmD) with 15+ years' experience in Medical Communications agencies
• In-depth understanding of medical communication services including both medical affairs and publications (GCC services and Medical Information experience an advantage)
• Strong understanding of AI in healthcare with experience integrating technology into scientific workflows and driving service innovation
• Proven scientific leadership across multidisciplinary and multiple therapeutic areas, ensuring scientific rigour and excellence throughout all deliverables
• Experience leading scientific teams across complex client accounts and full product