Do you want your voice heard and your actions to count? The Corporate Technology Department provides a full range of IT service to all areas of the MUFG securities business. Working within Corporate Technology, the Interfaces Team supports and develops solutions which underpin the system architecture. The Interfaces function within AMD, EMEA Technology is responsible for the support, stability, and ongoing evolution of middleware and integration platforms that underpin critical front‑office, middle‑office, and downstream processing systems. These platforms are business‑critical, with direct impact on Straight Through Processing (STP) activities across the firm. The middleware estate supports both real‑time and near‑real‑time integrations, including front‑office‑facing services, operating in a demanding, high‑availability environment with strict controls around resilience, change, and operational risk. Number of Direct Reports

Offshore L1 / L2 Support Analysts Onshore Developers / L3 Support Engineers

Main Purpose of the Role To lead, manage, and continuously improve a blended team of support analysts and developers responsible for the end‑to‑end BAU support and controlled development of a business‑critical middleware platform. The role has accountability across L1 to L3 support, production stability, incident response, problem management, and delivery of minor enhancements, while ensuring high service levels for front‑office and STP‑critical systems. The role combines people leadership, operational ownership, stakeholder engagement, and hands‑on technical oversight in a fast‑paced, high‑pressure environment. Key Responsibilities Leadership & People Management

Line management of a mixed onshore/offshore team including developers (L3) and support analysts (L1/L2) Define clear roles, responsibilities, and escalation paths across support tiers Drive performance management, objective setting, coaching, and career development Build a strong partnership with offshore teams to ensure effective knowledge transfer, quality, and accountability Create a culture of ownership, continuous improvement, and operational excellence

Service Ownership & BAU Operations

Overall ownership of BAU service for middleware platforms, including availability, stability, and performance Accountable for incident, problem, and root cause management Major incident coordination and communication with technology and business stakeholders Reduction of repeat incidents through structural fixes and automation Ensure effective L1/L2 support triage with timely escalation to L3 where required Maintain and continuously improve support documentation, runbooks, and knowledge bases

Platform Stability & STP Enablement

Ensure middleware platforms meet the resilience, scalability, and latency requirements of front‑office and STP‑critical flows Proactively identify risks to STP processing and mitigate through system improvements and operational controls Monitor platform health, capacity, and throughput, working with infrastructure and architecture teams where required

Delivery & Technical Oversight

Provide hands‑on technical leadership across support and development activities Oversee delivery of minor enhancements, fixes, and tactical improvements to supported platformsEnsure solutions are aligned with existing architecture, frameworks, and reusable components Enforce high standards for code quality, testing (unit, integration, regression), and documentation Deputise for the Head of Interfaces when required

Stakeholder Management

Act as a key technology contact for front‑office, operations, and business stakeholders Balance competing priorities across BAU stability, regulatory obligations, and change delivery Provide clear, timely, and transparent communication during incidents and service issues Build strong working relationships across Technology, Operations, and Business teams

Risk, Controls & Compliance

Ensure all support and development activity complies with internal policies, audit standards, and regulatory requirements Strict adherence to change management processes, privileged access and production controls, SDLC and release governance Proactively identify and remediate operational and technical risks

Culture & Values

Actively promote MUFG’s values‑led, inclusive, and collaborative culture Lead by example in cyber awareness, operational discipline, and professional conduct Encourage continuous learning and improvement across the team

Work Experience

Proven experience supporting and developing middleware or integration platforms within financial services Experience operating in a production‑critical, front‑office‑facing environment Strong background in BAU service management, including L1–L3 operational models Demonstrable experience working within controlled SDLC environments (e.g. ITIL, SDLC, Agile/Waterfall hybrids)

Skills and Experience Functional / Technical Competencies

Strong knowledge of transactional messaging and STP architectures Solid understanding of middleware technologies and integration patterns Hands‑on experience with Java‑based platforms, including integration using FIX messaging and IBM MQ Familiarity with front‑office and back‑end integration patterns, with exposure to low‑latency and high‑throughput systems Experience working with, or migrating towards, API‑driven architectures (e.g. RESTful services) as part of platform modernisation initiatives Experience with production support, incident management, and root cause analysis Ability to manage multiple stakeholders with competing priorities Experience leading distributed or offshore teams

Education / Qualifications

Degree educated or equivalent experience.

Personal Requirements

Excellent communication skills Results driven, with a strong sense of accountability The ability to operate with urgency and prioritise work accordingly Strong decision making, with the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving and numerical skills Excellent interpersonal skills Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment The ability to lead a high performing team

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Our Culture Principles

Client Centric People Focused Listen Up. Speak Up. Innovate & Simplify Own & Execute

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