The Video Technical Lead is responsible for the setup and operation of audio-visual systems across a range of event environments, from small-scale productions to large, complex projects. The role requires delivering high-quality technical execution while maintaining a strong focus on customer satisfaction.This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on the structure of the function or region.Key Job ResponsibilitiesEquipment OperationConfigure and setup standard Video Control Switching systems (Barco E2/S3)Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software controlAbility to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadershipResponsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.Troubleshoot technical issues and resolve problems quickly as they arise.Do the Right Thing - Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Adhere to health and safety regulations and wear appropriate PPE.Report all health and safety issues to the HSE Manager or appropriate Manager onsite.Customer ServiceDeliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.Technical AbilityUnderstands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)Systems KnowledgeDo the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.Uses the equipment sheets to determine the equipment scheduled for set up and for strike.Interacts with other staff and outside vendors for equipment.Drive Results - Increases revenue by utilising floor up-selling techniques.As needed, work within systems and applicationsThe duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.Job QualificationsHigh school diploma or GCSE equivalent2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio visual experience is required.CompetenciesOwnershipHospitalityProfessionalismResponsivenessSafety ConsciousDecision QualityTech SavvyCommunicates EffectivelyDrives ResultsInstils TrustJBRP1_UKTJ