If you are a Voice Support Engineer with proven experience of supporting MS Teams direct routing, SBC, SIP and AudioCodes, we have a new role we would like to discuss with you.

Please note this role is 100% remote but must be UK based.

The successful candidate will operate primarily in a Level 2/3 support & provisioning capacity, while also contributing to project delivery activities, working directly with customers and senior technical stakeholders. As much of the wider organisation operates offshore, this role requires a highly motivated, self-starting engineer who is comfortable working independently while collaborating with an international team across multiple time zones.

Key Responsibilities:

* Provide Level 2/3 support for enterprise telephony and voice platforms

* Diagnose and resolve complex voice issues across SIP, SBC, and Teams environments

* Support AudioCodes SBCs (e.g. Mediant series) and OVOC platforms

* Perform provisioning, incident, problem, and change management activities in line with ITIL principles

* Act as an escalation point for complex voice faults and service degradation

Voice Delivery & Projects

* Deliver and support Microsoft Teams Direct Routing solutions

* Assist in the design, deployment, and migration of voice services to Teams

* Participate in customer voice projects, including upgrades, migrations, and new deployments

* Produce and maintain technical documentation and handover materials

Customer & Stakeholder Engagement

* Work directly with customers, partners, and senior stakeholders

* Clearly communicate technical concepts to both technical and non-technical audiences

* Provide operational guidance and best-practice recommendations

* Represent the voice team in customer meetings and project calls

Required Skills & Experience

Essential

* Minimum 5 years’ experience working with Telephony / Voice technologies

* Minimum 5 years’ experience in a Level 2/3 support role

* Strong hands-on experience with:

* AudioCodes SBCs

* AudioCodes OVOC

* Microsoft Teams Phone with Direct Routing

* Solid understanding of:

* SIP, RTP/SRTP

* Voice networking concepts (NAT, firewalls, QoS)

* High-availability and resilient voice architectures

* Excellent communication and interpersonal skills

* Ability to work independently for extended periods

* Comfortable working within global, distributed teams

Desirable

* Experience delivering telephony or UC projects

* Experience with Teams Survivability (SBA) or branch voice solutions

* Exposure to carrier integrations and PSTN providers

* Relevant vendor certifications (Microsoft, AudioCodes, etc.)