At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Role Overview VP Client Services Manager – Manchester, UK. Join our Client Services team to make a lasting impact by overseeing portfolios, managing transactions, and leading client engagement. Responsibilities

Day‑to‑day oversight of assigned portfolios to ensure high client experience levels. Transaction management of cash & trade (loans, bonds, etc.): engage with clients for timely execution, report review, and portfolio performance monitoring. Continuous collaboration with Lead Manager and Group Manager on status of supporting teams. Lead client meetings, take minutes, and follow up on action items. Develop strong working relationships with Front Office Relationship Managers. Escalate and resolve complex client issues to successful resolution. Train support team on client and deal specific requirements. Partner with Global Group Managers to streamline business operations and enhance controls. Serve as escalation point, communicating with internal shared services, external investment managers, brokers, and clients. Proactively monitor partner activities and hold regular meetings, escalating concerns.

Qualifications

Minimum 5 years Corporate Trust or related financial markets/securities industry experience, and minimum 7 years financial services industry experience. Strong client management experience. Ability to review deal governing documents. Experience in loans (syndicated, bi‑lateral, real estate) very desirable. Solid understanding of product administration and risk management & controls. Proactively monitor and manage partner activities outside of Ireland. Strong decision making and ability to quickly address issues. Financial services technical skills. Effective interpersonal, oral and written communication skills. Excellent analytical, organisational and time‑management skills with ability to meet tight deadlines. Proficiency in Microsoft Excel. Experience in CLOs and syndicated loans very desirable.

Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. Access flexible global resources, tools for your life journey, generous paid leave, including paid volunteer time. Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans. Referrals increase your chances of interviewing at BNY by 2x. #J-18808-Ljbffr