Have a passion for great food, exceptional drinks and truly grand service?
Step into at The Grand Hotel Birmingham a slice of Parisian chic in the heart of Birmingham.

Recently awarded Best Hotel Bar in Birmingham 2024/2025, Madeleine is a destination cocktail bar where flair, elegance and style meet unforgettable guest experiences.

As a Waiter / Waitress, you’ll create a warm and welcoming experience for every guest, building genuine connections and delivering a personalised service throughout their visit.

With a good understanding of the menu, you’ll confidently guide guests, make recommendations and help shape memorable experiences.

Working closely with your team, you’ll keep service smooth, guest‑focused and upbeat, while naturally spotting opportunities to enhance the overall experience.

We have a range of shifts available to suit your lifestyle, including: 10:00am–16:00pm | 16:00pm–00:00am | 18:00pm–02:00am

What we look for from a Waiter / Waitress

• Experience in a similar food & beverage environment (preferred, but not essential)
• A warm, positive personality with a genuine interest in food, drink and great guest experiences
• Someone who enjoys interacting with people and takes pride in making every guest feel welcome
• Clear and friendly communication, with a confident and approachable manner
• A team-focused attitude, with flexibility to work evenings and weekends

Pay & Benefits

• £12.71 per hour, plus gratuities and service charge
• Free, freshly prepared meals during your shift
• Employee Assistance Programme with 24/7 wellbeing support
• Access to hundreds of retail, travel and leisure discounts
• Wagestream so you can access your pay when you need it
• Regular team celebrations and recognition events
• The equivalent of 5.6 weeks' paid holiday during each holiday year, calculated on a pro‑rata basis depending on the number of hours that you work
• Multi‑faith prayer room available for all team members
• Christmas closure so you can enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair and eight magnificent meeting and event rooms, as well as our spectacular Louis XIV‑style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated.

Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.