Role Purpose

Acting as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level.

Role Scope

Working in an experienced Warranty team in an open plan office. Front line support for factories and responsible markets. Implement new and improve existing initiatives within the Pan-E warranty functions. Support ongoing improvements within warranty operations for policy change activities. Monthly warranty data analysis and internal reporting of warranty performance. Business support for European warranty operations. Day to day support of incoming enquiries across the region for warranty enquiries. Set up of import vehicles to warranty system to allow claim handling. Month end invoice processing between factories & Head Office.

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