• Analyse distribution network and operational data to identify water quality issues and performance trends.
• Provide timely advice to operational teams and track the effectiveness of corrective actions.
• Complete regulatory investigations and produce high quality reports for water quality standard breaches or areas of concern.
• Conduct scheduled audits of distribution networks, storage sites, and contractor activities.
• Produce monthly audit reports and ensure actions are completed by responsible teams.
• Support compliance with internal standards and regulatory expectations.
• Maintain and update risk assessments for storage and distribution assets.
• Work with the DWSP and Capital Delivery teams to ensure risks are accurately reflected in Drinking Water Safety Plans and investment planning.
• Ensure risk changes are documented and communicated effectively.
• Represent the water quality function in cross departmental meetings and operational forums.
• Deliver targeted training and guidance to strengthen water quality awareness across teams.
• Build strong working relationships with internal stakeholders and external bodies such as DWI, NAVs, and UKHSA.
• Participate in the out of hours standby rota, providing expert advice during incidents and supporting operational response.
• Demonstrate South Staffs Water values: Equality, Diversity and Inclusion, Excellence in Service, Responsibility, Trust, and Respect.
• Ensure adherence to compliance standards and operate with integrity at all times.

• Experience within the water industry, ideally in water quality, operations, or compliance.
• Strong analytical skills with the ability to interpret data and identify performance issues.
• Experience conducting risk assessments and supporting DWSP processes.
• Practical experience carrying out audits and ensuring follow up actions are completed.
• Exposure to regulatory reporting or incident investigation.
• Comfortable working with operational field teams and cross functional colleagues.

• Graduate/HND level qualification in a relevant scientific discipline.
• Strong PC literacy and ability to use data systems effectively.
• Excellent communication skills across all levels.
• Knowledge of risk assessment processes.
• Full valid driving licence.

• Previous experience in the water industry.
• Ability to conduct site audits.
• Knowledge of water industry and water quality regulations.
• Understanding of water fitting regulations.

• A competitive salary plus benefits.
• 25 days holiday + bank holidays.
• Company pension with employer contributions.
• 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
• Eyecare vouchers via Specsavers.
• Employee Assistance Programme (EAP).
• 24/7 remote GP access.

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