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Join to apply for the Weekend Working Specialist - Customer Service & Logistics role at Mondelēz International

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

As part of the Weekend working team you will support strong service delivery through proactively working on order fulfilment, customer collaboration and network & logistics including stock deployment – supporting operational delivery of up to 16k orders annually, 15% of UK annual turn over.

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

As part of the Weekend working team you will support strong service delivery through proactively working on order fulfilment, customer collaboration and network & logistics including stock deployment – supporting operational delivery of up to 16k orders annually, 15% of UK annual turn over.

Working in a dynamic environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery, optimizing order fulfilment processes, and enhancing route-to-market and operational efficiencies within stock deployment, transport and warehousing functions.

With a growth mindset you will work to improve availability, KPIs, cost, efficiency and service as well as supporting best practice across people, processes, and tools to deliver improved performance (CI).

How You Will Contribute

You will:

• You will ensure business continuity through weekend working practises to deliver business KPI’s (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
• Working across Order fulfilment, Customer collaboration and Logistics you will work as part of a team responsible for E2E operational delivery, whilst balancing business requirements and priorities across departments. You will work flexibly between the below departments (not all at the same time).
• Logistics: Ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As a central point of contact across the network (incl. factory, warehouse, co-packing, co-manufacturers) the role is accountable for capacity management in our warehouses. Additionally, the role manages proactive and cost-efficient stock deployment between DC’s based on customer demand, minimizing stock movements and to protect service.
• Order Fulfilment: You will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times, customer and audit requirements. With information provided by demand management, you will be accountable for effective allocation decisions in periods of supply constraint and a point of escalation for operational issues impacting service and cost.
• Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central POC for external customers
• You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders.
• You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
• Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
  
  
  

• Strong numerical, analytical and logical reasoning skills
• Problem solving ability to drive quick and effective resolution
• Ability to work independently, under pressure to strict deadlines.
• Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
• Strong communication skills internally and externally.
• Good knowledge of FMCG supply chain & logistics processes
• High-level of SAP competence (preferred)
• Microsoft office applications including excel.
• Experience in logistics environment including transport, warehousing and systems (preferred).
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Food and Beverage Manufacturing, Food and Beverage Services, and Manufacturing

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